As a Scottish property factor, maintaining the quality and safety of properties under your care is both a legal and ethical responsibility. Here are key areas to focus on:
- Regular Maintenance and Inspections: Conduct routine checks to address potential repairs before they escalate, ensuring all communal areas, roofs, and external features are in good condition.
- Compliance with Legislation: Adhere to the Property Factors (Scotland) Act 2011, including maintaining a written service agreement and registering with the Scottish government.
- Effective Communication: Keep homeowners informed of any works or changes, ensuring transparency with costs, schedules, and maintenance plans.
- Financial Management: Oversee communal repair funds responsibly, managing sinking funds and billing efficiently to prevent disputes.
- Health and Safety Obligations: Ensure all properties comply with health and safety standards, such as fire regulations, electrical testing, and the proper maintenance of emergency exits.
- Handling Complaints: Follow a structured complaints procedure, as outlined in your Written Statement of Services, to resolve any issues promptly and fairly.
By fulfilling these responsibilities, property factors not only maintain the condition of properties but also ensure good relationships with homeowners and tenants, promoting long-term trust and satisfaction.
