One of the most common questions we get from new customers is how to change their property factor? and one of our first questions we back is why do you want to change your factor?
Customer Service
In many cases, when your property requires repairs or ongoing maintenance, you will contact your factor immediately, particularly if the issue is an emergency.
Once the key complaints our customers state from previous experience is that their property factor is difficult to get a hold of. Some of the key issues our customers have faced include:
- Telephone calls and emails go unanswered
- Replies coming too late
- Not being able to speak to the right person
- Customer service staff not possessing the expertise to advise on problems
This list goes on and so do the many problems our customers face when managing their property.
At Homesbook, we care about your home and we are here to support you. Our friendly customer service team make it their mission to understand your issues and requirements and provide helpful assistants in timely manner. We do this because we want to provide our customers with peace of mind and the services they need in the time they need it.
High Factoring Costs
Caring for your property is important and a worthy investment for your not only your money but your time. However, so many organisations overcharge for the simplest of jobs and float fees can quickly become too costly for the service provided.
At Homesbook, we understand our customers’ budget and set our pricing at a competitive level to ensure our customers don’t pay the earth for service that do not require such a high fee. We are independent and know the value and services your hard earned pounds should get you.
Being Tied to a Factor
Many factors require you to sign a contract which can offer lead to you being locked into an agreement with a particular factor, even if they do not offer a good service. At Homesbook, we set out your requirements at the start to set expectations for our service and work with you to create a collaborative relationship that benefits you.
Quality of Work
On a few occasions, our customers have had bad experiences with low quality work resulting in additional cost to fix the issue and more time added to their projects.
Our trusted network of qualified, local trades people means that the quality of work is always at a professional standard. Each of our team are fully accredited and we can provide a references and imagery of past work to giver you full peace of mind that you are in the right hands.
Here to Support you
We care about our customers’ property and set the bar for quality service. If you want to know more about how to change your factor, contact us or call us on 0141 776 4494 today and let us help you.
