Factoring services are essential for maintaining communal areas and managing shared property responsibilities, particularly in Scotland, where tenements and flats often require coordinated upkeep. However, even the best factoring arrangements can encounter challenges. Here, we outline some common factoring issues and provide practical solutions to help property owners navigate them.
1. Disputes Over Maintenance Costs
Issue: Property owners sometimes feel that maintenance costs are too high or unnecessary. Solution: Review the breakdown of costs provided by your factor. Ensure transparency by asking for detailed invoices or contractor quotes. Regular communication and pre-approval processes for significant repairs can help avoid misunderstandings.
2. Delayed Repairs
Issue: Essential repairs, such as roof work or communal heating, may not be carried out promptly. Solution: Address delays by discussing timelines with your factor and requesting updates. Many delays stem from waiting on contractor availability or agreement among property owners. Establishing clear deadlines for urgent repairs can expedite the process.
3. Lack of Communication
Issue: Poor communication from the factor can leave owners feeling uninformed. Solution: Request regular updates via email or newsletters. A good factor should provide clear communication about upcoming works, costs, and timelines. If communication remains an issue, consider raising it during AGM meetings.
4. Unpaid Factoring Fees
Issue: Arrears from other property owners can lead to delays in necessary maintenance. Solution: Factors are equipped to handle arrears through structured payment plans. Open discussions and reminders can sometimes help resolve payment issues. Additionally, factors can use legal processes when necessary.
5. Understanding Roles and Responsibilities
Issue: Owners may not fully understand their responsibilities under the Deed of Conditions. Solution: Familiarise yourself with the Deed of Conditions, which outlines each owner’s obligations. Your factor can also explain responsibilities to ensure everyone understands their role. By addressing these common issues effectively, factoring can remain a valuable service, ensuring your property is well-maintained and disputes are minimised.
