Choosing a property factor is an important part of looking after any shared building in Scotland. A good factor keeps communal areas well maintained, communicates clearly and makes day to day living feel easier for everyone. When the service is poor, frustration builds and homeowners often begin to ask the same question. Should we change property factor?
There are many reasons this becomes a real consideration. Some are small irritations that stack up over time. Others are bigger concerns about safety, repairs or transparency. This guide explains why homeowners might choose to change property factor, what the law says and how to make the process as simple as possible.
What the Law Says About Changing Your Factor in Scotland
In Scotland, property factors are regulated under the Property Factors Scotland Act. Every factor must be registered, follow the Code of Conduct and provide a clear Statement of Services. These rules protect homeowners and set out the standards factors must meet.
Changing factor is allowed, and the process will be outlined in your title deeds or Deed of Conditions. In most cases, a simple majority vote is all that’s required. We can take a look at the title deeds and advise homeowners on the process.
Common Reasons Homeowners Decide to Change Factor
Most owners consider moving to a new factor when trust or clarity starts to slip.
Common triggers include:
- Poor communication or slow responses to reported issues
- Lack of transparency around bills, charges or repair costs
- Ongoing maintenance problems that never seem to be resolved
- Concerns about the quality or frequency of communal cleaning
- A general feeling that the building is not being looked after
When these issues continue, many homeowners begin looking for a better option.
What to Check Before You Change Factor
Before taking any steps, it helps to understand what your deeds say about appointing or dismissing a factor. This will explain what majority you need and whether any extra conditions apply. It is also worth gathering information about the problems you have experienced. This does not need to be detailed, but a short record of issues can help everyone understand why a change is necessary.
Make sure any factor you are considering is properly registered and able to provide a clear Statement of Services. This document explains how they operate and what you can expect. It is one of the most important parts of choosing a new provider.
How to Change Property Factor
The process is usually straightforward once owners agree to move ahead.
Most changes involve:
- Speaking with other homeowners to build support
- Checking the deeds for the required voting majority
- Holding a vote or written agreement to appoint a new factor
- Giving written notice to the current factor
- Signing up with the new provider and receiving a Statement of Services
A good factor will guide new owners through this, making the transition as smooth as possible.
What a Better Factor Brings
Changing factor can feel daunting, but the benefits often appear quickly. A reliable factor provides clear communication, consistent maintenance and transparency around costs. They respond to issues promptly and take a proactive approach to looking after your building. This makes a noticeable difference to daily life and long-term property value.
A Fresh Start for Your Building
If you are thinking about making a change, it may be a sign that your current service is not meeting the standard you deserve. A new factor can bring clarity, confidence and a much better experience for everyone in your building.
If you would like friendly guidance on what to check or want to explore your options, we are here to help.
